This policy explains what happens to the information you send to ISLAND.LY ("we", "us"). It applies to this website and to enquiries made by email, WhatsApp or telephone.
What we collect
- Enquiry details you submit through our forms: your name, email address, telephone or WhatsApp number, and the information you provide about an island you own or an island you are looking for.
- Correspondence: emails, messages and documents exchanged with us during an enquiry or mandate.
- Technical data necessary to serve the website securely, such as IP address and browser type, processed by our hosting and security providers.
- Aggregate analytics: privacy-respecting, cookie-free visit statistics. We do not use advertising cookies or cross-site tracking pixels.
Why we use it
- To answer your enquiry and to match owners with buyers or tenants.
- To prepare a listing or a search on your instruction.
- To keep a record of who was contacted about which island, which is a standard part of brokerage work.
- To comply with legal obligations if a transaction proceeds.
What we do not do
- We do not sell, rent or trade your information.
- We do not publish an owner's identity, exact location or photographs without written approval.
- We do not send marketing email to people who did not ask for it.
Who may see your information
Information is shared only where it is necessary to progress your enquiry: with the owner or buyer you have agreed we may approach, with professional advisers (lawyers, surveyors, notaries) once a transaction is underway, or with service providers who host our website and store our correspondence. Where information is shared with a counterparty, we do so under confidentiality, and we tell you what we intend to share before we share it.
International transfers
Island transactions are international by nature and our service providers may store data in countries other than your own. We choose providers that offer contractual protections for personal data, and we keep the amount of data transferred to the minimum needed.
How long we keep it
Enquiries that do not lead to a mandate are kept for up to 24 months so that we can recognise you if you return. Files relating to an active or completed transaction are kept for as long as is necessary for the transaction and for any legal, accounting or dispute-resolution requirement.
Your rights
Depending on where you live, you may have the right to ask for a copy of your personal data, to have it corrected or erased, to restrict or object to certain processing, and to withdraw consent. Write to hello@island.ly and we will respond within the period required by applicable law.
Cookies
This website works without advertising or tracking cookies. Any cookie that is strictly necessary for security, or that is set by our hosting provider at the network level, is used only to serve the site and protect it from abuse.
Security
We use reputable hosting with encrypted connections and access controls. No system is perfect. Please do not send highly sensitive documents such as passports or bank statements before a transaction is underway and you have confirmed with us how to send them securely.
Contact
Questions about this policy: hello@island.ly.
This policy is a working document and should be reviewed by a qualified adviser for the jurisdictions in which we operate before being relied upon.